البنوك والتقنية المالية· BANKING & FINTECH · AGENTIC OPERATIONS
Rafiqرفيق
Customer-service, dispute, and underwriter copilots that work in fluent Arabic — and never go off the record.
Agentic copilots for bank contact centers, dispute teams, and credit desks. Every conversation, decision, and escalation is logged for audit, and every agent works equally well in Arabic and English.
الوكيل الجيد لا يقرر بالنيابة عنك، بل يوثّق كل خطوة حتى تقرر أنت بثقة
“A good agent never decides for you — it documents every step so you can decide with confidence.”
What Rafiq does
Bilingual customer-service agent
Handles account, card, and transfer inquiries end-to-end in Arabic or English, escalating only what genuinely needs a human.
Dispute-resolution copilot
Classifies, verifies, and routes chargebacks and disputes on a live kanban board, cutting resolution time by over a third.
Underwriter copilot
Drafts a full credit recommendation with supporting evidence for the human underwriter to approve, adjust, or reject.
Sentiment-aware escalation
Frustrated or high-risk conversations are detected and routed to a human agent automatically, before they become complaints.
Full conversation audit trail
Every decision an agent makes — and every piece of evidence it used — is logged and retrievable for regulatory review.
Human-in-the-loop by design
Confidence thresholds route uncertain cases to people automatically; agents never quietly overreach their mandate.
See Rafiq in action
An early UX walkthrough of the product, designed bilingually from day one.
Agentic ops performance
Disputes & chargebacks board
Conversation audit log
How it works
Deploy
Connect the copilots to your contact-center, case-management, and credit systems without replacing them.
Automate
Routine service, dispute, and underwriting tasks are handled end-to-end, in the customer's language of choice.
Escalate
Anything uncertain, high-value, or emotionally charged is routed to a human with full context attached.
Audit
Every action is logged and explainable, ready for internal QA or a SAMA conduct review at any time.
Give your ops team an audited Arabic-fluent copilot
We're selecting design-partner banks for the first pilot cohort. Book a briefing to see the copilots handling real dispute and underwriting cases.
Request a Pilot