الحج والعمرة· HAJJ & UMRAH · OPERATIONS COMMAND
Mirsadمرصد
Pilgrim satisfaction, incidents, and service performance, watched live.
A real-time operations dashboard that brings pilgrim satisfaction scores, active incidents, and site-by-site service performance into a single command view — so problems surface in minutes, not in a post-season report.
من راقب البداية، أحسن الخاتمة
“Whoever watches the beginning, secures a good end.”
What Mirsad does
Live satisfaction index
A rolling satisfaction score built from surveys, reviews, and on-site feedback, updated continuously.
Incident log with severity triage
Every reported incident is captured, categorized, and severity-ranked the moment it comes in.
Site-by-site performance view
Grand Mosque, Prophet’s Mosque, Mina, and Arafat are each scored independently, not blended into one number.
Response-time tracking
Average time-to-response is tracked per incident category, surfacing where teams are falling behind.
Full incident case files
Every incident carries location, source, assigned team, and resolution notes in one auditable record.
Sovereign data residency
Operational and pilgrim-experience data stays in-Kingdom, PDPL-aligned and NDMO-classified.
See Mirsad in action
An early UX walkthrough of the product, designed bilingually from day one.
Experience dashboard
Incident log
Incident detail
How it works
Detect
Incidents and satisfaction signals arrive continuously from sensors, staff, and pilgrim channels.
Triage
Each incident is automatically severity-ranked and routed to the right response team.
Respond
Teams act with full context — location, history, and related incidents — visible in the case file.
Review
Resolution notes close the loop, feeding the next season’s planning with real evidence.
See the season the way pilgrims live it
We're selecting design-partner Umrah and Hajj operations authorities for the first pilot cohort. Book a briefing to see the product and discuss fit.
Request a Pilot