المدن الذكية· SMART CITY
Baladiبلدي
A bilingual conversational assistant for permits, complaints, services, and wayfinding.
A citizen-facing assistant that handles permit renewals, service requests, and complaints conversationally — in Arabic or English — instead of routing every request through a call center or a form.
المدينة التي تسمع مواطنها تخدمه أفضل
“A city that listens to its citizens serves them better.”
What Baladi does
Bilingual by default
Citizens ask in Arabic or English and get the same quality of answer either way.
End-to-end service requests
Permit renewals and complaints submit and track without a separate portal login.
Status tracking built in
Every request shows live status, not a reference number and silence.
Wayfinding and information
Directions, hours, and requirements for any municipal service, answered directly.
Escalation to staff
Anything the assistant can’t resolve routes to a human with full context attached.
Sovereign hosting
Citizen data and conversations stay in-Kingdom, PDPL-aligned.
See Baladi in action
An early UX walkthrough of the product, designed bilingually from day one.
Welcome
Service conversation
My requests
← Swipe to see more screens →
How it works
Ask
A citizen describes what they need in their own words, any time of day.
Resolve
Routine requests — renewals, reports, questions — resolve without a portal or a call.
Track
Every request shows live status until it’s closed.
Escalate
Complex cases hand off to municipal staff with the full conversation attached.
Give every citizen a direct line to city services
We're selecting design-partner municipalities for the first pilot cohort. Book a briefing to see the product and discuss fit.
Request a Pilot